Legal

Privacy Policy

Last updated: September 2026

Nonna's Atelier respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights. It applies to our website and to orders placed with us.

1. Information We Collect

We collect the information you provide to us when you place an order or contact us, including:

Your name and contact details (such as phone number and email address).
Your delivery address.
Details of your order.
Payment information required to process your order.
Any other information you choose to provide to us.

2. How We Use Your Information

We use your personal information only to:

Process and deliver your order.
Communicate with you about your order.
Respond to your enquiries and process refunds.
Comply with our legal and regulatory obligations.

We do not use your information for unsolicited marketing without your consent.

3. Sharing Your Information

We do not sell or rent your personal information. We only share your information with third parties where it is necessary to fulfil your order (for example, our payment processor or delivery service) or where required by law.

4. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Your Rights

Under the Protection of Personal Information Act 4 of 2013 ("POPIA"), you have the right to:

Request access to the personal information we hold about you.
Ask us to correct or update your information.
Object to the processing of your information in certain circumstances.
Lodge a complaint with the Information Regulator (South Africa) if you believe we have not complied with POPIA.

7. Cookies

Our website may use cookies and similar technologies to function correctly and to remember your preferences. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page will apply from the date it is posted.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at admin@nonnasatelier.co.za.